The spread of web communities and interaction is tremendous in helping non-profit organizations utilize the power of online interaction.

Full CRM Solutions:

• iCita Customer Relationship Management Systems (CRM)
  Manage your web site content, how it is displayed and organized and more importantly how you interact with your constituents and customers. Do this through user-access control, document and image upload management, registration-only sections and management of your web content. iCita CRM is a set of tools that can be used with almost any web site design as an Internet, Extranet or even an Intranet application that puts the power of managing a Web site back into your hands.
  
  The many features of our CRM system:
  • Content Management System for management of site content, news and personalized content.
  • Newsletter management including list management, multiple newsletter templates, HTML/TEXT, subscribe and unsubscribe functions.
  • Event and RSVP management including reserve table events, paid and no-paid functions.
  • Complete SEO editing including Search Engine Friendly URLs and meta data.
  • Event Calendars by department, organization or user-access.
  • Shopping cart including ability for virtual (download) product and credit card transactions.
  • United Ways - eWay component for online donations.
  • Form and input manager including custom search results.
  • Mobile platform display including iPhone, Blackberry and other web-enabled mobile devices.
  • Surveys, polls and feedback mechanisms.
  • Social network, blog and online forums.
  • Simple data-synchronization with off-line systems possible.
  • Support levels including email, phone and/or personal account manager.



• Usable Interface Design
  Visual and a user-focused site design based on your current and future customer or user-base. In designing our web sites we adhere to the World Wide Web Consortium guidelines and follow the W3C accessibility guidelines for usability. We also work closely to create web sites that are HIPAA, IRB, HON compliant and ADA accessible.
  
  
• Business Application Development
  Utilize the strength, security and versatility of Open Source software development to streamline business processes. iCita specializes in custom business application development using PHP programming language and MySQL database technologies. Track survey results, manage your virtual office or sales force, organize contractor hours and projects, create a custom contact management system or conduct training and testing online. All designed to your specific requirements.
  
  

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