iCita can work with your technology and marketing teams materializing your ideas on design and content distribution into CRM systems such as Blackbaud and Convio.  We have expertise in vendor review and RFP creation as well as managing vendors and project managing full-scale web integration projects.  We want to help you get the best solution for your business model. 

Long-term support for third-party CRM or CMS applications is offered when you need a team to manage all the technology used to communicate with your clients and constituents.  We work by combining the greatest features of many companies to make your online presence strong including, but not limited to:  Salesforce.com, Vertical Response, SEOverflow, Acceptive, Convio, Blackbaud, ETapestry, Cvent, Facebook, Twitter, YouTube, Vimeo and LinkedIn.  

Our team of experts have been developing and supporting many open source applications such Joomla, Drupal and Word Press.  In fact, we have our own set of tested, custom components for use in these applications. 

iCita can act as the independent technology and support arm of your marketing or IT department - We suppliment your current organizational structure by adding value at a fair price.

All our support agreements can include the following support tasks:  

• Content, image and media updates to pages in the content library of specifc CRMs or CMS's
• Flash movie and video support for placement within your website
• Graphic design support and template creation/management
• Scheduled conference calls for task review and planning
• PHP programming and database development 
• API support and programming where required
• Strategic planning
• Task tacking and online project management system
• Hourly task assignment and summary on a monthly basis
• Search Engine Optimization consulting and implementation
• Training for new or current employees
• Project management of vendors or internal departmental projects

Support requests handled by phone or email based on contract details.